The following are just some of the frequently asked question from customers when moving to RM6000 EPOS System.  If you have any specific questions email sales@theopusgroup.co.uk and we will deal with you query ASAP.

Other than the software, what other equipment will I need to purchase?
Depend on you type of business.  As a rule of thumb if you are in retail you will use a Modular System consisting of a PC [RM6000 is Windows based and has been since1997, RM6000 is also Vista ready] with a Touch Screen Monitor [or customised keyboard], receipt printer, barcode scanner, and cash drawer. 

If you are in Hospitality you will require a splash proof all-in-one unit with cash drawer and receipt printer.

Has RM6000 got integrated chip and pin?
Yes and it is pre approved with all major financial institutions.  More details at www.rm6000chipandpin.com

Is there a limit to the number of products, customers, suppliers, and other base data that I can input?
No – There are no limits on the number of products, customers, and other entries. Also to allow you get the Departmental Information you can drill down to 24 levels in RM6000.

Can I hold customer Account Information?
Yes no problem - If required RM6000 holds customer account information.  You can allocate credit against an account, put messages for staff re customers at POS.  History builds up for each customer and this can be reported on.  Lay away, Christmas clubs, credit notes and held sales are all handled by RM6000. Customer addresses can be automatically entered by postcode recognition if required.

Can the system automatically create purchase orders?
Yes no problem – RM6000 can automatically create purchase orders at a user's request based on typically min/max, rate of growth, cover period, shop sales, stock held, etc. Users can also build their own purchase orders for specific categories or suppliers.

Can I export these Purchase Orders for emailing?
Yes no problem – they can be exported as word or excel docs.

I have several stores; can I control all of them from a central location or warehouse?
Yes – no problem.  We can configure the system to any type of business configuration whether that is Head office, Regional Office, Warehouse, web branch or a mixture of these.  With this you can manage all your shops from a central location and/or warehouse. Your branches can easily create orders based upon their stock levels and minimum stock levels or this could be managed centrally, these could then be processed at Warehouse. 

Will RM6000 grow with my business?
As well as having many small independent clients using RM6000, Opus also have several PLC Customers will c100 replicating sites so RM6000 will grow as big as you grow.  You could begin with a just a single site and 1 point of sales and as the shop becomes busier, add more point of sales and grow to need a multiple branch configuration as required.

Can I perform multiple sales at one time?
Yes – no problem.  Any sale can be placed on hold and recalled at any time. Saved sales have many uses, a few being:

• In a bar scenario with many sales being processed at the same POS terminal

• A café/restaurant scenario accumulating sales for specific tables

• A retail store when a customer decides to buy more mid transaction

How long will it take me to learn to use RM6000 EPOS and to teach my employees to use it?
Based on our experience it usually takes c15/20 minutes to train cashiers and employees on basic till functions.  The Back Office Functions take 3 + days to become familiar with the core elements of the system.

What kind of inventory tracking does RM6000 EPOS Offer?
RM6000 tracks all sales and adjusts stock by polling using modern client server architecture.  This runs in the background and the user is unaware it is happening.  Depending on communications and the number of sites, the system can poll every 30 seconds if required giving very up-to-date information. 

Stock can be booked in either manually or from a previously entered and recalled supplier purchase order.  This can also be done using hand held terminals.

What type of security is offered in RM6000 EPOS?
RM6000 is one of the most secure Systems ever developed and we have implemented lots of security features requested over the years by our users.  The security set up is very flexible and can be defined by user, you would have the ability to grant or deny access to any given part of the system [till or back office]. 

There are several ways to access the system, e.g. clerk ID number, swipe card, Dallas Keys etc.  The newest and most innovative way to access the system is biometrics – finger print recognition – the user touches a small reader on the till and/or back office and the system recognises there finger print and lets them have access to the parts of the system they have been allocated user rights to.  This also increases speed and all sales / transactions are logged against the user and can be reported on at any time.

There are also lots of other pro-active security features such as beacon alerts, etc.  Please see RM6000 Product description for more information.

Does RM6000 handle Loyalty Schemes?
Yes – the Loyalty scheme offers a flexible range of options for your business including, multiple loyalty schemes, points for customer spend, loyalty redemption at the point of sale and/or via vouchers and loyalty liability reporting.

Also we can also provide loyalty cards individually designed with you corporate logo, colours, and with Magnetic Strips, Signature Strips etc.

More details can be found in the RM6000 Product Description.

Can data be imported into RM6000 to speed up our installation?
Yes - We can import any text, csv or spreadsheet and we often import data held in other EPOS software when customers upgrade to RM6000 EPOS.  The service is chargeable and costs vary depending on the work required.  You can send us your data prior to ordering and we will assess its potential for importation.

What support do I get from Opus?
Support is at the key to any successful system deployment and we understand this as we have 25+ years experience in the retail sector. When you call our support centre you will be speaking to support professionals with many years experience in supporting our customers.  

We use an accounts package; will RM6000 integrate into this?
Yes but it depends on your package – most of our customers tend to use Sage and we have a standard link to bring across a/c totals and put them into the correct nominal ledgers.  This integration can be as simple or complex and depends entirely on the users requirements.  We have also integrated into Dream Accounts, SAP, ACCPAC, and various ERP Systems

Can I use it before we have entered all our base data [products, suppliers, customers, departments, etc]?

Yes - You can use RM6000 as a cash register whilst continuing to enter your stock records; this is a popular method of getting started. i.e. You can scan items that have been entered when selling then and do cash sales for the remainder.

Obviously it is better to get all products onto the system so you get true figures such as sales, margins etc.

Can I print barcode labels for items that don't have one?

Yes, for items that don't have a barcode, RM6000 will generate a unique barcode and you can print a choice of Avery standard labels off using an A4 printer and Avery self-adhesive labels.  Alternatively, if you require larger volumes of labels then you may want purchase a stand-alone barcode label printer.